Terms of services

Malai store d.o.o. – shopping in web shop on www.malai-conceptstore.com

These conditions of buying define the procedure of ordering, payment, delivery and return or reclamation of items offered on our web pages. The Supplier (Seller) of the items offered on these pages Malai store d.o.o. Lašćinska cesta 14a, 10 000 Zagreb, and the Buyer of an item is a visitor of the web shop who choses at least one product, fills in electronic order form and sends it to the Seller. All the given prices are in kunas and include VAT

All the prices on the web www.malai-conceptstore.com are noted in kunas with VAT included. While purchasing a product on the given day under given price, the product will be shipped and charged under the price indicated in the moment of purchase. The prices are valid until the processing new ones.

The prices indicated are valid only for the web shop on http://www.malai-conceptstore.com and are not necessary the same as in the MALAI store.

MALAI has a right to change the prices without previous notice as well as changing the prices exclusively for web shop. Furthermore, MALAI has a right in any moment to determine discount prices.



The buyer is not obligated to be registered on www.malai-conceptstore.com to be able to proceed with purchase. During the registration, buyer is asked to type in his/her e-mail address and password.



Items ordering is possible 24/7. Items are ordered exclusively through electronic form – shopping cart. Buyer is not obligated to be registered on the web site of the Seller to be able to proceed with purchase. The Buyer is however requested to type in personal details and address (where will the package be delivered) to the process of order can be concluded. If the Seller has no possibility to deliver all of the ordered items, he will deliver the ones available and he will contact the Buyer in a written way and inform him.



Ordered products, with possible delivery costs, the costumer is able to pay on delivery through HP express delivers (valid only for orders within the Republic of Croatia), credit transfer (general payment slip or through internet banking) or credit and debit cards such as: MasterCard, Maestro, VISA, VISA Electron, Diners i American Express.

Installment payment is enabled to the customers that are paying with American Express or Diners credit or debit cards:
• it is able to pay in 2-6 installments without interest rate being imposed for Amex and 2-12 installments for Diners


Delivery fee is charged only after the Seller establishes that the ordered products are available in the store. In case of card payment the Buyer needs to compel a payment form and the means on the card will be reserved, the transaction will be made only after the Seller establishes that the ordered products are available.



T-Com Pay Way applies the most modern data protection – Secure Socket Layer (SSL) protocol with 128-bit data encryption i MD5 algorithm. ISO 8583 protocol assures that the data exchange between T-Com system and authorization center of card companies is made through private network, which is protected by two layer firewall from unauthorized access.




After completing the order Buyer will receive a notification that the order is processed and currently waiting to confirm the availability of ordered item. After the Seller verifies product availability the Buyer will be informed via e-mail about the ordered product availability. If the Buyer decided to pay through credit transfer he will be noticed in that same e-mail that he can make a payment, when on the other hand in case of credit or debit card payment the Buyer will be informed that the transaction is made.



Item delivery is made through GLS express delivery within 8 business days from the moment of item availability conformation. The Buyer has a right to refuse to take over the delivery if he noticed some exterior package damages. Items are ensured from delivery losses, therefore if the Buyer doesn’t receive the package or he does not hear from the Seller within 20 days after ordering the product he is obligated to inform the Seller who will then try to find the delivery or send the new one. If the Buyer does not take the delivery from the courier after 3 delivery attempts, the delivery will be returned to the Seller.



Delivery cost is not charged for the orders within Republic of Croatia. Charge of 15.00euro is applied on orders within Europe and 20.00 euro for orders outside Europe.



Pursuant to the article 72. On the Consumer protection law, the buyer has a 14 days right to withdraw his purchase. The 14-day deadline starts to go on from the day of receiving the items. Additional to that, the buyer is obligated to notice the seller via e-mail info@malai-conceptstore.com

If the buyer had already received the items and decided to withdraw the purchase, the received items need to be returned to the seller. When returned, the products need to be unused and undamaged, the copy of original receipt is also necessary. All of that needs to be sent on the sellers address

Malai store d.o.o.

Lašćinska cesta 14a

10 000 Zagreb

The expenses of items return are to be bared by the buyer.

The seller is obligated to return the money within 14 day deadline after receiving the items. Ordered items, in other words the packages that the buyer doesn’t want to receive, will be returned also depending on buyers expanses.



Malai store d.o.o. is responsible for the quality and default errors on bought products on web shop www.malai-conceptstore.com

If the buyer has any complaints about bought items, in compliance with article 10 point 6 Consumer protection law, he has a right to send a written complaint to the seller. The complaint can be sent:

Via mail on address Malai store d.o.o., Lašćinska cesta 14a, 10 000 Zagreb

via info@malai-conceptstore.com

We kindly ask you to write down you name and surname, address, contact and description of the complaint. We will respond to your complaint within 14 days after receiving it.

The form for the complaint can be downloaded on the following link.



You have the right, without adducing the reason, unilaterally breach the contract of purchase within 14 days from receiving the package. The contract will be breached with written notice about breach of contract by filling the FORM FOR UNILATERAL BREACH OF CONTRACT or by other ambiguity proclamation through which you express your will of termination. The buyer is obligated to deliver the previously mentioned form or proclamation to the Seller, through the sellers address or e-mail info@malai-conceptstore.com

The form can be downloaded on the following link; FORM UNILATERAL TERMINATION.

If the buyer is terminating the contract with ambiguity proclamation he is obligated to indicate the name, surname, address, phone number and email.

If the buyer sends the form via e-mail, Malai store d.o.o. will notice the buyer in shortest period possible about receiving the form. If the buyer unilaterally terminates the contract he is obligated to return delivered Malai store d.o.o. product (bearing the cost) to the address of the seller. Malai store d.o.o. is obligated to return the money to the buyer within 14 day deadline.



Malai store d.o.o. obligates itself and guarantees that in any case, your personal data will be processed consciously, fairly, with usage of suitable protection measures with a goal of preventing unauthorized publishing and malicious usage of your personal data, all of that in compliance with Law on the Protection of Personal Data (LPPD).

Malai store d.o.o. will not deliver your personal data to the third party, only if the law says otherwise. Your personal data will be processed until you revoke your consent, thereby they will be permanently deleted.

Depending on the purpose of collection and processing of personal data, which was described previously, Malai store d.o.o. can ask you to leave following information: name, surname, username, e-mail, address, city, zip code, country and phone number.

In case of previously stated events, Malai store d.o.o collects and processes your personal data only based on your personal consent.

Personal data is not collected by your single visit to our web site, but at the moment you personally insert them while ordering a product, registration for our newsletter, taking a survey or sending a question via contact form.

The consent to collect and process your personal data is given through filling out special form providing services on our web page and you can revoke it in any moment.



When it comes to your personal data, you have the following rights: you can request access (overview, notification and issuing a copy), rectify, add, update and delete the data, as well as revoke the agreement to process your personal data, in other words that in any moment you are able to withdraw your agreement and stop the processing of your personal data, also to be notified by MALAI about the status of your request.

Based on your personal request you have a right to freely obtain information about your personal data that had been saved. Beside that in compliance with article 21 Law on the Protection of Personal Data you have a right to oppose the processing of your personal data for commercial, marketing usage.

As it is previously mentioned, in compliance with law orders, in case of the data being incomplete, not accurate or not updated and if their processing is not in compliance with law orders, you have a right to rectify, add, unable and deleting of your personal data.

Agreement for collecting and processing your personal data can be revoked in any moment in following way:

by sending an e-mail to the address info@malai-conceptstore.com or

by sending a mail to Malai store d.o.o., Lašćinska cesta 14a, 10 000 Zagreb.

If you revoke your consent for personal data processing, MALAI is obligated to permanently delete all your personal data within 15 days from receiving the revoke.

In case of unauthorized personal data processing you have a right to begin a proper case against MALAI in front of the competent jurisdiction and in compliance with current laws in Republic of Croatia.

The privacy policy regards only the usage of web page www.malai-conceptstore.com and it is valid only on Republic of Croatia territory, whereby it does not regard the links that this page can contain and lead to other web pages, as well it is not valid in any other state. MALAI is not responsible for the content of privacy policy of third party websites. If in any moment you notice that those links lead to a third party web sites that are not appropriate or have unfavorable privacy policy, please contact us and we will tend to remove those kind of web sites.



Visiting MALAI web shop pages you communicate online. Therefore you agree to all consents, notifications, announcements and other contents which are delivered to you online and through this way they satisfy legal framework as they were written.



Malai store d.o.o. keeps all the rights to change and update this buying terms. Every single change of terms of buying will be posted on pages of MALAI web shop.

Malai store d.o.o.



Internet users still do not feel safe when shopping online. We emphasize how we use the information we collect.

Croatian law on consumer protection;

Malai CONCEPT STORE web shop operated in accordance with the Consumer Protection Act, Croatian law that protects basic rights of consumers when buying products and services, as well as in other forms of acquisition of products and services on the market: the right to protection of economic interests, the right to protection from danger for life, health and property, the right to legal protection of consumers, the right to consumer information and education, the right of association of consumers to protect their interests and the right to representation of consumers and consumer representatives for taking part in the work of dealing with the issues from the bottom of their interest.

Online settlement of consumer disputes

In accordance with the regulations of the European Union no. 524/2013, MALAI CONCEPT STORE web shop is participating in the resolution of consumer disputes, which customers can submit online via this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

High technical protection of traders and buyers

Malai CONCEPT STORE web shop use WSpay system that uses the highest standards of protection and privacy, and 3D protection guarantees users a safe online shopping. Credit card numbers are not stored on the system, and their entry is protected by encryption.

T-COM Pay Way Security



T-Com Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. ISO 8583 protocol ensures that data exchange between T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by double-layer firewall.


3D SecureCode services for secure internet purchasing

Find more about Erste 3D SecureCode service secure purchase via this link:


We appreciate your interest in our website and our protection of your privacy is of the utmost importance. Personal information we collect are all the information that normally are not publicly available, and that Malai store Ltd. has learned by your consent while using the web store available at the web address malai-conceptstore.com. Personal data we collect are following identification data:

  • your name and surname
  • your e-mail address
  • your street address
  • your phone number

Malai store Ltd. undertakes to use your personal information solely for the purpose of identifying and providing quality services when you use MALAI CONCEPT STORE webshop. Malai store Ltd. undertakes to keep your personal information confidential and will not distribute, publish, transfer data to third parties for commercial use or made available to any third party in any other way without your prior consent.

Malai store Ltd. pledges to protect personal data of customers, in a way that it collects only necessary, basic information about users that are necessary for fulfilling our obligations; inform users about the way we collect information and regularly give users a choice about how their data is used, including the decision whether or not to have their name removed from lists used for marketing campaigns. All user information is strictly confidential and are available only where such information is necessary to perform regular business operations. All employees of Malai store Ltd. and business partners are responsible for respecting the policy.

Malai store Ltd.